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Warranty Policy

We extend a 30 day repair warranty on every gun we sell priced over $60 for all orders within the continental United States. If you're local, stop on by and our techs will get it taken care of. If you are not local to one of our locations, this would require you sending it back for warranty repair. Depending on the issue, it may be easier and faster for you to ship it out to the manufacturer first. If you're unsure, give us a call or an email and we'll help guide you to the best option for what you're experiencing.

At our discretion, VIPAirsoft Armory reserves the right to determine which cases are authorized for warranty processing. The repair warranty covers manufacturer defects, not user error.

For all serviceable warranty items, VIPAirsoft Armory reserves the right to service the product(s) which functionally equivalent, reconditioned or new products and parts.

The chart below outlines basic gun warranties and may not be comprehensive to include newly acquired equipment and may not be completely p to date with any changes made by manufacturers. Please double check the manufacturer's website for the most accurate information on their equipment as some companies make changes without notifying distributors in a timely manner.

If you have any questions, please reach out and we'd be happy to help!

 

GUNS & PISTOLS

Ares 45 Days
ASG 90 Days
Echo1 30 Days
Elite Force/Umarex

30 Days - Guns < $100
60 Days - Guns $101-$249
1 Year - Guns > $250

EMG

60 Days

FN Herstel

30 Days

G&G

90 Days

Jag Arms

30-60 Days

Krytac

60 Days

KWA

90 Days

LCT

45 Days

Matrix/CYMA

30 Days

Modify

45 Days

Socom Gear

30 Days

Tokyo Marui

30 Days

Valken

1 Year

VFC

45 Days - Basic VFC
1 Year - VFC Avalons

 

FUSION ENGINES

PolarStar 45 Days
Valken V12 60 Days
Wolverine 45 Days

 

ACCESSORIES

Acetech 1 Year
Bravo 30 Days
Echo1 30 Days
Holosun Lifetime
Madbull 30 Days
NCStar/VISM Lifetime

 

WARRANTY EXCLUSIONS AND WARRANTY VOID
Use of improper bbs
DO NOT USE .12g bbs. These will damage your gun and void your warranty due to their subpar manufacturing and subsequent imperfections.
Improper use/neglect
Damages caused as a result of improper storage, dropping the product, exposure to/submersion into liquids, exposure to high heat or extreme weather, use of the product outside of it's originally intended use.
Unauthorized Modifications
Damage or equipment failure resulting from attempted alterations to the product(s) will not be covered by the warranty and will void opportunities for refund and return. Attempts to remove the orange tip voids the warranty through all manufacturers as well as through VIPAirsoft Armory. If the product has been disassembled by anyone other than a VIPAirsoft Armory technician or a technician employed directly by the manufacturer voids the repair warranty and refund/return opportunities.
Accessories and Parts
We do not warranty accessories or parts and internal parts are not eligible for return or refund. For any issues with accessories or parts, you must process the warranty request directly with the manufacturer.
Batteries
We do not warranty batteries. Common failures to these items are due to improper use, unsafe handling and improper charging.